Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we do not offer a free returns service, returns costs must be covered by the customer wishing to return an item. Refunds are always credited to the original method of payment. We strongly recommend you use a trackable service, insured to cover the parcel and obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and send the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@annajonesceramics.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, this includes custom products such as special orders or personalised items. We also cannot accept returns on sale items.

For workshops and courses booked through our website, you may request a refund or reschedule your booking if you cancel at least 7 days before the scheduled date. However, refund requests made after this period will not be accepted.